How much will my freight cost?
Where ever you live, freight is a part of the final cost. Some local stores add freight and charge you when you place your order and some stores have freight included in the tile price that you pay.
When buying your tile from our depot you understand exactly what the freight is costing you as it details this on the checkout.
Place your desired tiles in the shopping cart and select the delivery location on check out and you will see the freight cost with our freight calculator.
How long will my order take to be delivered?
We know once you have made your selection you want your order delivered as soon as possible. So as soon as order is placed and payment confirmation processed by credit card or direct bank payment, we normally pack and ship within 24 hours.
Samples are delivered in 1-2 working days.
Orders are below depending on the destination. The delivery time below is once the item leaves our warehouse. Normally within 24 from order – often the same day.
- North Island Main centres – Next-day delivery
- North Island Rural and far North – 2-day delivery
- South Island Destinations – 2 – 3 day delivery.
Planning ahead? No problem – Order now and just choose your desired (or estimated) delivery date on the delivery instructions at check-out and we will deliver accordingly.
Checking your delivery BEFORE signing delivery docket
On delivery please check that goods are in good condition. Not damaged or any problems. Once you sign for the goods on delivery – you are signing to say you have received them in good condition.
Therefore claims for damages CAN NOT be made once goods are signed for.
If goods are damaged – Mark the consignment note as “Damaged” and any other details so that claim can be made with the transport company and contact Tilemax at firstname.lastname@example.org without delay. Please provide photos of any issues.
How are my tiles delivered?
Samples are well packed and sent by couriers for fast delivery to your home or office.
Orders as placed are often heavy and quantity required means that they are bulky. We pack orders on pallets. Strap and wrap to ensure safe delivery to you. Our transport company often has a truck with a tail lift and will deliver the pallet of tiles to road side or curb-side. Drivers are not able to unpack and move boxes into your home etc.
It is your responsibility to unpack and load the tiles into a safe location for installation or storage.