Please write us an email and let us know if we do exceed your expectation.
We love to hear from our happy customers and any photos you can send of your finished jobs are admired and sometimes shared to help other people get ideas…..
Just a few messages from some of our happy customers
I enjoyed dealing with Toni and George at the Christchurch store. They are both very friendly and extremely helpful. They both made you feel welcome, and even offered coffee many times. We frequently had many chats and solved the problems of the world lots of times.
George came out to the house to go over some issues I had with cutting of the tiles and they both took the time to ensure I had the understanding needed for me to complete the job. No hesitation in recommending them to other people.
Will definitely be back the next time I need more tiles.
I came into the Christchurch showroom on Saturday morning and I had a list of things I needed, so that we
could urgently make a hearth for the log burner that was being installed on Monday.
I approached the counter and was warmly greeted and offered assistance. Toni was amazing. She not only realised that I was in way over my head and offered substantial advice and encouragement but she also didn't make me feel stupid.
She helped me with my tile selection and provided valuable advice, tips, and hints and offered her assistance via the phone if I needed it when I got home.
We have our entire house that we're renovating and we're now considering tiling our kitchen and bathroom so we will 100% be coming back to this store exclusively to do just that. I look forward to shopping with you again"
I recently had the hugely stressful task of renovating our ensuite bathroom, laundry and entranceway. The one thing I found most stressful and hard to pick was the tiles - well that was until I visited Tilemax, I got great honest advice from friendly staff who couldn't do enough to help and a price that was better than other tile shops I had visited.
I also like that I could take tiles home at no charge to try out and that in the middle of the job when I realised we were short half a metre I called and tiles were put aside for me. Thanks to your staff I would recommend tile max to anyone.
- M Cleland
We have been working with Tilemax for some time now. We always find the customer service excellent. They have very friendly and helpful staff. They are always helpful and will go out of their way to get what we need.
We only work with them now as their service is so quick and efficient. They have a great selection of tiles. We would definitely recommend them to anyone. We will keep coming back to Tilemax.
- Rebecca - Project Manager
I was left in the lurch by my builder and Tilemax came to my rescue with the balance of tiles at the same price despite you being at a loss.
What more can I say about customer service other than the staff have all been exceptionally polite and helpful, sharing their knowledge with me.
Every guest to our house wants to get in touch with you and I have referred a few your way. They all love the look of the tile and of course the finish thanks to the great tiler Liam you recommended me to. To shop with you and your staff has been a pleasure and Yes, Yes Yes, I will shop with you again.
Kind regards and thanks once again for your outstanding support"
It is my pleasure to give you feedback on our experience of shopping with your store. We were served by Jason who provided excellent service. He was patient, whilst asking the right questions to make the right suggestions. This allowed us to make our selections really quickly.
We were given samples to take home in such a relaxed way, it was great to have the 100% trust with these - we were not asked for any money whilst we had the samples.
I love the tiles we have brought - the single narrow stripe of feature tile looks amazing (seems less is more!) and not something I would have come up with on my own…. very skilled at working out a clients taste.
I had a wonderful experience with you - I looked at your website found the tiles I wanted, rung up and the Person at the other end was excellent to deal with. It was pretty urgent as my tiles in Dunedin had been delayed twice and everything in my villa renovation was finished, and all we were waiting on was tiles.
I rung, ordered, transferred money, tiles arrived within 5 days, easiest shopping I have ever done. The sales person made me feel very reassured as I have never ordered anything like this before over the phone. I even got a small discount for ordering a large number. I was very happy. My builder was extremely happy and he thought the price was great too.
I have told everyone to order from you.
- Kerri – Dunedin
I came into Tilemax looking for some thin tiles for a mosaic course I was taking at the time. I had already purchased the tile cutters and grout from one of the well-known hardware stores but I wish I had thought to get these products from you guys as well, as your prices were more competitive and I feel you would have understood the products I was after more so.
Shopped on a weekend. Guys excellent. Good range really helped. Delivery on time. Have recommended.
- Jeremy - Econo Lodge Napier by Choice Hotels